ADA Information

Prudential Center is a facility that is fully compliant with the Americans with Disabilities Act (ADA). Seating is available at all price points for each event. For information, please contact the Prudential Center Box Office or Ticketmaster at 800-745-3000 for details.

Accessible/Disabled Tickets

Accessible/disabled seating is available on all levels of the arena. Accessible seating is available through Ticketmaster and the Prudential Center Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.

Purchase Accessible Tickets via Ticketmaster

  1. Visit Ticketmaster online, select the event, and click on the "Request Accessible Tickets" icon.
  2. Call Ticketmaster at 1-800-745-3000 and request accessible tickets.
  3. Prudential Center Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact Guest Services.
  4. For select events, on the day that tickets go on sale, accessible seating is ONLY available on ticketmaster.com or charge by phone at 1-800-745-3000. Tickets are NOT available at Prudential Center's Box Office the day that tickets go on sale.
  5. For information on seating, call Prudential Center's Box Office at 973.757.6600. Phone orders will not be accepted.

Assistive Listening Devices (ALD)

Assistive Listening Devices are available for hearing-impaired guests at all Prudential Center events. Please visit our Guest Services booth located outside section 9 on the Main Concourse and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver’s license. This is a complimentary service.

Disabled Parking

Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Opportunity to purchase disabled spaces will be filled on a first-come, first-served basis so please plan accordingly. To purchase event parking please visit www.clickandpark.com.

Elevators/Escalators

Prudential Center is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact our Guest Services Department in advance or see any Guest Service staff member during the event.

Pick Up / Drop Off

The pick up and drop off location for guests with special needs is located on Lafayette on the corner of Mulberry and Lafayette. Ramps are provided for entrance thru the Lafayette Tower.

Restrooms

All restrooms facilities at Prudential Center are accessible. In addition, we have seven family/unisex restrooms available on all levels of the arena, convenient for disabled guests with opposite gender aides/companions.

  • Main Course- Outside Sections 12 and 22
  • Lincoln Suite level- Outside Suite 120 and 127
  • Ford Suite Level- Outside Suite 216 and 217
  • Upper Concourse – Outside Sections 110 and 127

Service Animals/Guide Dogs

Service animals are welcome in Prudential Center and will rest in the seating area of the individual with a disability, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal.

Sign Language Interpreters

Prudential Center is pleased to provide signed performances for our hearing-impaired guests for events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services department for further information.

Wheelchair Escorts

Complimentary wheelchair escorts are available for all events at Prudential Center. When you arrive at any of the entrances of the building please alert a Guest Services Representative that you would like a wheelchair escort and they will be able to assist you. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.

Wheelchair Storage

For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Services Booth located on the Main Concourse outside Section 9 or the Upper Concourse outside Section 114. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.

Comments and Suggestions

We welcome all comments and suggestions. Please feel free to contact Guest Services.

Prudential Center Group Events