Frequently Asked Questions

Please review our How to Get Here page, presented by Ford. Lincon Mercury.

Visit www.prucenter.com to purchase tickets online, call Ticketmaster at 201-507-8900 or visit the Prudential Center Box Office located at the corner of Mulberry Street and Edison Place.

The Prudential Center box office is open Monday thru Saturday from 11am–6pm, and closed on Sunday.

The Prudential Center Box Office is located inside the arena at the corner of Mulberry and Edison.  You can enter from the corner of Mulberry and Edison Place, next to the PNC Bank Tower.  To purchase tickets online, visit www.prucenter.com. To purchase tickets by phone, call Ticketmaster at 201-507-8900.

Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). For seating accommodations, please contact the box office or Ticketmaster (201) 507-8900 for details. For further information, click on our ADA Information page, or contact guest services at 973-757-6514.

Children over two year of age must have a ticket in order to gain entrance to the Prudential Center. Children under two year may enter without a ticket but must sit on their parent’s or guardian’s lap. Ticket policies vary per event please check the event’s ticket policies at the time of purchase.

Box Office will call windows are located in the main box office area located just inside the entrance cylinder on Mulberry and Edison Place.   To pick up will call tickets, you must present a valid photo ID.  It is also recommended to bring the credit card used to purchase the tickets.

For most events, will call will open 3 hours prior to showtime.

Lost and Found is located at Guest Services outside sections 9 and 114. All Lost and Found items will be held for one week. For further information, call Guest Services at 973-757-6000 or send an email to guestservices@prucenter.com.  

Arena doors will open approximately 60-90 minutes prior to the start of the event but times will vary per event. Please check www.prucenter.com to see when doors will open.

All patrons are subject to a bag search and security check.  Plan on passing thru security before each event and figure this into your arrival time for events.

Small, non-professional still cameras may be brought into the Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of the Prudential Center.

For safety reasons, guests are refused entry if they are in possession of prohibited items.  Illegal items will be confiscated and turned over to the police.  If a guest is found inside the arena with prohibited items, the items will be confiscated and the guest may be ejected from the facility.
Guest with specific/special dietary needs due to medical conditions or religious requirements should contact the Prudential Center Guest Services Department prior to attending the event.

The following items are not permitted at Prudential Center:
Aerosol Cans  
Animals/Pets (except service animals)
Audio/ Video Equipment
Balloons and Beach Balls
Cans, Bottles, Glass or Other Beverage Containers
Chains, Studded Bracelets, etc.
Coolers or Ice Chests
Illegal Drugs
Large Bags and Purses
Laser Pens and Pointers
Noisemaking Devices (i.e. whistles, air horns)
Outside Food and Beverage
Professional Photography Equipment
Poles to Display Banners, Flags, etc.
Skateboards and/or Rollerblades
Un-approved pamphlets, handouts, advertisements, etc.
Weapons (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)
Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management
This is list is subject to change

There are 7 ATMs located throughout Prudential Center. The locations are as follows; One in the Box Office, four on the Grand Concourse and two on the Upper Concourse.

Prudential Center is a smoke-free facility. Fans can smoke in designated smoking areas located on the main concourse by sections 2 & 4. Please ask a member of guest services to locate the closest smoking area.

Small, fold-up umbrella strollers are allowed in the Prudential Center. Fold-up strollers should be stored under your seat. Strollers that cannot fit under your seat will not be permitted.

Only service dogs, either certified or in-training, will be permitted in the Prudential Center. All other animals are prohibited.

When the Press Room is utilized for an event, the media entrance is located on Mulberry Street near the entrance cylinder on Layfayette. There is a sign above the door that says PRESS.

For New Jersey Devils games, contact the public relations department at 973-757-6100. For Seton Hall basketball, contact the media relations department for Seton Hall. For all other events, contact the public relations by email asciaino@prucenter.com.

Sign up for presale notices, upcoming events by signing up for the email newsletter by clicking on the ROCK Star sign-up to the left.

Signs and banners are allowed if they do not block the view of other guests. Any arena signage must meet the approval of Prudential Center Management.

Cell phones are allowed inside Prudential Center, however we request you use the public concourse areas to make and receive calls. 

There are nine permanent concession stand locations in the arena in addition to a number of portable food and beverage locations on each level.
Grand Concourse: 4 locations
Upper Level 5 locations

In the event you need emergency attention, please notify the nearest security guard, usher, ticket taker or go to guest services located on the concourse at sections 9, 114 and 214

In the event of an emergency evacuation, please follow the direction of Prudential Center staff members to exit the arena in a safe manner. When you arrive, please take a moment to find the 2 closest exits to your section.

There are 3 main entrances to Prudential Center.
The PNC Bank Tower on the northeast corner of the building at Mulberry and Edison Place
The Verizon Tower on the southeast corner of the building at Mulberry and Lafayette.
The South side of the building on Lafayette Street.   

Grand Concourse – Outside Sections 13 and 22
Suite Concourse 1 – Outside Suite 1
Upper Concourse – Outside Sections 110 and 127

First Aid stations are located on the Grand Concourse and the Upper Level. 
Grand Concourse – Outside the Ice Lounge at Section 8 and 9
Upper Concourse – Outside Section 115 and 215
During Events the first aid stations are staffed by paramedics.  If for any reason you are unable to make it to the first aid rooms, please summon a Guest Services staff member and they will alert first aid.

Guest Service locations are available to answer your questions, collect lost and found, provide Assisted Listening Devices and provide assistance to guests.  In addition, guest services can assist with finding lost guests and providing wheelchair escorts during events.  There are 2 locations for Guest Services:
Grand Concourse –Outside the Ice Lounge at Section 9
Upper concourse – Outside sections 114 and 214

Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus.  Newark’s Penn Station is located a short 2 blocks east of the arena.  To exit the arena towards Newark’s Penn Station, head to the Northeast corner of the building near sections 20-22, 130-133 or 231-233.    To get on the buses to Broad Street Station, exit onto Edison Place or Lafayette and go ½ block West to Broad Street. For more information or to plan your trip, visit www.njtransit.com/prudentialcenter, www.pathrail.com or www.amtrak.com.

Prudential Center has a NO-RE-ENTRY policy during events.  Exceptions are made in the cases of medical reasons or returning prohibited items to vehicles. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Ask the nearest usher or security to speak with a Guest Services Supervisor.

The Team Store, called Devil’s Den, is located near the Prudential Center box office on the corner of Mulberry and Edison. The Devil’s Den is open on game nights. In addition, on game nights, there are satellite team stores located inside Prudential Center.