Please review our Getting Here page.
Visit BOX OFFICE to purchase tickets online, call Ticketmaster at 800-745-3000 or visit Prudential Center’s Box Office located at the corner of Mulberry Street and Edison Place.
Prudential Center’s box office hours are listed here. The Prudential Center Box Office is located inside the arena near the corner of Mulberry and Edison. You can enter from the corner of Mulberry and Edison Place, next to the PNC Bank Tower. To purchase tickets online, visit prucenter.com or ticketmaster.com. To purchase tickets by phone, call Ticketmaster at 1-800-745-3000.
Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). To purchase accessible seating please visit ticketmaster.com or call (800) 745-3000. For more ADA information, click here.
Children over two years of age must have a ticket in order to gain entrance to the Prudential Center. Children under two years may enter without a ticket but must sit on their parent’s or guardian’s lap. Ticket policies vary per event please check the event’s ticket policies at the time of purchase.
Box Office Will Call windows are located in the main box office area located on Edison Place next to the PNC Tower Entrance. To pick up will call tickets, you must present a valid photo ID. It is also recommended to bring the credit card used to purchase the tickets. For most events, Will Call will open 3 hours prior to showtime.
Guests may not bring their own food and/or beverage to any Prudential Center event.
Lost and Found is located at Guest Services outside sections 9 and 114. All Lost and Found items will be held for one week. For further information, call Guest Services at 973-757-6000 or send an email to email@example.com.
All patrons are subject to a bag search and security check. Plan on passing thru security before each event and figure this into your arrival time for events.
Arena doors will open approximately 60-90 minutes prior to the start of the event but times will vary per event. Please check the event page on prucenter.com to see when doors for your event will open.
Small, non-professional still cameras may be brought into Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of Prudential Center.
For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the arena with prohibited items, the items will be confiscated and the guest may be ejected from the facility.
Guest with specific/special dietary needs due to medical conditions or religious requirements should contact the Prudential Center Guest Services Department prior to attending the event.
The following items are not permitted at Prudential Center:
There are 7 ATMs located throughout Prudential Center. The locations are as follows:
Prudential Center is a smoke-free facility. Fans can smoke in designated smoking areas located on the main concourse by sections 2 & 4. Please ask a member of guest services to locate the closest smoking area.
Prudential Center does not provide coat or bag check services. Please plan accordingly.
Small, fold-up umbrella strollers are allowed in the Prudential Center. Fold-up strollers should be stored under your seat. Strollers that cannot fit under your seat will not be permitted. You do have the option to check your stroller. Please visit Guest Services outside sections 9 and 114.
Only service dogs, either certified or in-training, will be permitted in the Prudential Center. All other animals are prohibited.
When the Press Room is utilized for an event, the media entrance is located on Mulberry Street near the entrance cylinder on Layfayette. There is a sign above the door that says PRESS.
Please contact the appropriate media relations department. A list can be found here.
Signs and banners are allowed if they do not block the view of other guests. Any arena signage must meet the approval of Prudential Center Management.
Cell phones are allowed inside Prudential Center, however we request you use the public concourse areas to make and receive calls.
There are nine permanent concession stand locations in the arena in addition to a number of portable food and beverage locations on each level.
In the event you need emergency attention, please notify the nearest security guard, usher, ticket taker or go to guest services located on the concourse at sections 9 and 114.
In the event of an emergency evacuation, please follow the direction of Prudential Center staff members to exit the arena in a safe manner. When you arrive, please take a moment to find the 2 closest exits to your section.
There are four main entrances to Prudential Center:
Yes, Prudential Center has 7 Family Restrooms located throughout the arena.
First Aid stations are located on the Grand Concourse and the Upper Level.
During Events the first aid stations are staffed by paramedics. If for any reason you are unable to make it to the first aid rooms, please summon a Guest Services staff member and they will alert first aid.
Guest Service locations are available to answer your questions, collect lost and found, provide Assisted Listening Devices and provide assistance to guests. In addition, guest services can assist with finding lost guests and providing wheelchair escorts during events. There are 2 locations for Guest Services:
Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus. Newark’s Penn Station is located a short 2 blocks east of the arena. To exit the arena towards Newark’s Penn Station, head to the Northeast corner of the building near sections 20-22, 130-133 or 231-233. To get on the buses to Broad Street Station, exit onto Edison Place or Lafayette and go ½ block West to Broad Street. For more information or to plan your trip, visit njtransit.com/prudentialcenter, pathrail.com or amtrak.com.
Prudential Center has a NO-RE-ENTRY policy during events. Exceptions are made in the cases of medical reasons or returning prohibited items to vehicles. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Ask the nearest usher or security to speak with a Guest Services Supervisor.
The Team Store, called Devil’s Den, is located near the Prudential Center box office on the corner of Mulberry and Edison. The Devil’s Den is open on game nights. In addition, on game nights, there are satellite team stores located inside Prudential Center.
Complementary wheelchair escorts are available for all events at Prudential Center. When you arrive at any of the entrances of the building please alert a Guest Services Representative that you would like a wheelchair escort and they will be able to assist you.
If you are sitting in the section and facing the event floor, seat No. 1 will be to the right hand side of that row. For concerts and events with floor seating, the seating chart varies, please contact Guest Services for more information.
The number of seats in each row and the number of rows varies according to each event. Most sections on the Main Concourse sections have rows of 20-24 seats. Sections on the Upper Concourse have 9-14 rows.
For New Jersey Devils games, birthday announcements are limited to Season Ticket Holders only and require 48 hours advance notice. If you are a season ticket holder please contact your representative and they will be able to assist you. Groups of 20 or more are also eligible to have their name on the scoreboard - please visit the New Jersey Devils Group Sales page for more information.
The Prudential Center’s scoreboard is generally not used during concerts. The scoreboard is only used for announcements pertaining to the concert. Other screens are brought by the tour and are preprogrammed for their use.
Yes, for New Jersey Devils games, the Designated Driver program can be located at Guest Services on the Main Concourse, the Upper Concourse, and outside the Fire Lounge. During Seton Hall Games the booth is located at Guest Services on the Main Concourse. Guests who sign up to become a designated driver will receive a coupon for a free soft drink and will be entered into a raffle for a prize pack.