Frequently Asked Questions

How do I get to Prudential Center?

Please review our Getting Here page.

How do I get tickets to Prudential Center events?

Visit BOX OFFICE to purchase tickets online, call Ticketmaster at 800-745-3000 or visit Prudential Center’s Box Office located at the corner of Mulberry Street and Edison Place.

What are the Box Office Hours and Location?

Prudential Center’s box office hours are listed here. The Prudential Center Box Office is located inside the arena near the corner of Mulberry and Edison. You can enter from the corner of Mulberry and Edison Place, next to the PNC Bank Tower. To purchase tickets online, visit prucenter.com or ticketmaster.com. To purchase tickets by phone, call Ticketmaster at 1-800-745-3000.

Is there seating for disabled guests?

Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). To purchase accessible seating please visit ticketmaster.com or call (800) 745-3000. For more ADA information, click here.

At what age does a child need a ticket?

Children over two years of age must have a ticket in order to gain entrance to the Prudential Center. Children under two years may enter without a ticket but must sit on their parent’s or guardian’s lap. Ticket policies vary per event please check the event’s ticket policies at the time of purchase.

Where is Will Call and when does it open?

Box Office Will Call windows are located in the main box office area located on Edison Place next to the PNC Tower Entrance. To pick up will call tickets, you must present a valid photo ID. It is also recommended to bring the credit card used to purchase the tickets. For most events, Will Call will open 3 hours prior to showtime.

Can I bring my own food and beverage to an event?

Guests may not bring their own food and/or beverage to any Prudential Center event.

Is there a Lost and Found and where is it located?

Lost and Found is located at Guest Services outside sections 9 and 114. All Lost and Found items will be held for one week. For further information, call Guest Services at 973-757-6000 or send an email to guestservices@prucenter.com.

Will I be subject to security search when entering?

All patrons are subject to a bag search and security check. Plan on passing thru security before each event and figure this into your arrival time for events.

When do doors open for the events?

Arena doors will open approximately 60-90 minutes prior to the start of the event but times will vary per event. Please check the event page on prucenter.com to see when doors for your event will open.

Can I bring my camera to Prudential Center?

Small, non-professional still cameras may be brought into Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of Prudential Center.

What items are prohibited inside Prudential Center?

For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the arena with prohibited items, the items will be confiscated and the guest may be ejected from the facility.

Guest with specific/special dietary needs due to medical conditions or religious requirements should contact the Prudential Center Guest Services Department prior to attending the event.

The following items are not permitted at Prudential Center:

  • Aerosol Cans
  • Animals/Pets (except service animals)
  • Audio/ Video Equipment
  • Balloons and Beach Balls
  • Cans, Bottles, Glass or Other Beverage Containers
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Illegal Drugs
  • Large Bags and Purses
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. whistles, air horns)
  • Outside Food and Beverage
  • Professional Photography Equipment
  • Poles to Display Banners, Flags, etc.
  • Skateboards and/or Rollerblades
  • Un-approved pamphlets, handouts, advertisements, etc.
  • Weapons (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)
  • Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management
  • This list is subject to change

Are there ATMs inside Prudential Center?

There are 7 ATMs located throughout Prudential Center. The locations are as follows:

  • One in the Box Office
  • Four on the Grand Concourse
  • Two on the Upper Concourse

Can I smoke inside Prudential Center?

Prudential Center is a smoke-free facility. Fans can smoke in designated smoking areas located on the main concourse by sections 2 & 4. Please ask a member of guest services to locate the closest smoking area.

Is there a coat check/bag check?

Prudential Center does not provide coat or bag check services. Please plan accordingly.

Are Strollers allowed inside the arena?

Small, fold-up umbrella strollers are allowed in the Prudential Center. Fold-up strollers should be stored under your seat. Strollers that cannot fit under your seat will not be permitted. You do have the option to check your stroller. Please visit Guest Services outside sections 9 and 114.

Can I bring animals into Prudential Center?

Only service dogs, either certified or in-training, will be permitted in the Prudential Center. All other animals are prohibited.

Is there a separate Media Entrance?

When the Press Room is utilized for an event, the media entrance is located on Mulberry Street near the entrance cylinder on Layfayette. There is a sign above the door that says PRESS.

How do you get media credentials for Prudential Center events?

Please contact the appropriate media relations department. A list can be found here.

Can I bring banners or signs to events at Prudential Center?

Signs and banners are allowed if they do not block the view of other guests. Any arena signage must meet the approval of Prudential Center Management.

Can I use my cell phone at Prudential Center?

Cell phones are allowed inside Prudential Center, however we request you use the public concourse areas to make and receive calls.

Where are the concession locations in Prudential Center?

There are nine permanent concession stand locations in the arena in addition to a number of portable food and beverage locations on each level.

  • Grand Concourse: 4 locations
  • Upper Level 5 locations

What do I do in case of an emergency?

In the event you need emergency attention, please notify the nearest security guard, usher, ticket taker or go to guest services located on the concourse at sections 9 and 114.

How do I evacuate in case I am instructed to do so?

In the event of an emergency evacuation, please follow the direction of Prudential Center staff members to exit the arena in a safe manner. When you arrive, please take a moment to find the 2 closest exits to your section.

What is the best way to get into the Prudential Center?

There are four main entrances to Prudential Center:

  • The PNC Bank Tower on the northeast corner of the building at Mulberry and Edison Place.
  • The Lafayette Tower on the southeast corner of the building at Mulberry and Lafayette.
  • The South side of the building on Lafayette Street.
  • A Skybridge connects the Ford Lincoln VIP Yellow Lot 10 to Prudential Center and is accessible by going to level 4 of the parking deck.

Does Prudential Center have family restrooms?

Yes, Prudential Center has 7 Family Restrooms located throughout the arena.

  • Grand Concourse – Outside Sections 13 and 22
  • Suite Concourse 1 – Outside Suite 1
  • Upper Concourse – Outside Sections 110 and 127

Where are the first aid stations located in Prudential Center?

First Aid stations are located on the Grand Concourse and the Upper Level.

  • Grand Concourse – Outside the Ice Lounge at Section 8 and 9
  • Upper Concourse – Outside Section 115 and 215

During Events the first aid stations are staffed by paramedics. If for any reason you are unable to make it to the first aid rooms, please summon a Guest Services staff member and they will alert first aid.

Where can I locate a guest services representative?

Guest Service locations are available to answer your questions, collect lost and found, provide Assisted Listening Devices and provide assistance to guests. In addition, guest services can assist with finding lost guests and providing wheelchair escorts during events. There are 2 locations for Guest Services:

  • Grand Concourse –Outside the Ice Lounge at Section 9
  • Upper concourse – Outside sections 114 and 214

How can I get to Prudential Center via mass transit?

Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus. Newark’s Penn Station is located a short 2 blocks east of the arena. To exit the arena towards Newark’s Penn Station, head to the Northeast corner of the building near sections 20-22, 130-133 or 231-233. To get on the buses to Broad Street Station, exit onto Edison Place or Lafayette and go ½ block West to Broad Street. For more information or to plan your trip, visit njtransit.com/prudentialcenter, pathrail.com or amtrak.com.

After I’ve entered can I exit and re-enter the building?

Prudential Center has a NO-RE-ENTRY policy during events. Exceptions are made in the cases of medical reasons or returning prohibited items to vehicles. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Ask the nearest usher or security to speak with a Guest Services Supervisor.

Is there a Team Store?

The Team Store, called Devil’s Den, is located near the Prudential Center box office on the corner of Mulberry and Edison. The Devil’s Den is open on game nights. In addition, on game nights, there are satellite team stores located inside Prudential Center.

Are wheelchair escorts available?

Complementary wheelchair escorts are available for all events at Prudential Center. When you arrive at any of the entrances of the building please alert a Guest Services Representative that you would like a wheelchair escort and they will be able to assist you.

Where is seat No. 1 located in each row/section of the arena? How many seats are in a row and how many rows are in each section?

If you are sitting in the section and facing the event floor, seat No. 1 will be to the right hand side of that row. For concerts and events with floor seating, the seating chart varies, please contact Guest Services for more information.

The number of seats in each row and the number of rows varies according to each event. Most sections on the Main Concourse sections have rows of 20-24 seats. Sections on the Upper Concourse have 9-14 rows.

It’s my anniversary and/or my birthday and I’d like to have an announcement made at a concert or put up on the scoreboard during a hockey or basketball game?

For New Jersey Devils games, birthday announcements are limited to Season Ticket Holders only and require 48 hours advance notice. If you are a season ticket holder please contact your representative and they will be able to assist you. Groups of 20 or more are also eligible to have their name on the scoreboard - please visit the New Jersey Devils Group Sales page for more information.

The Prudential Center’s scoreboard is generally not used during concerts. The scoreboard is only used for announcements pertaining to the concert. Other screens are brought by the tour and are preprogrammed for their use.

Is there a Designated Driver program at the Prudential Center?

Yes, for New Jersey Devils games, the Designated Driver program can be located at Guest Services on the Main Concourse, the Upper Concourse, and outside the Fire Lounge. During Seton Hall Games the booth is located at Guest Services on the Main Concourse. Guests who sign up to become a designated driver will receive a coupon for a free soft drink and will be entered into a raffle for a prize pack.