Prudential Center Pledge

Our Pledge To You

Safety measures

Your Safety, Our Priority

Fan Safety Comes First

As we welcome fans back to Prudential Center, we’ve built a comprehensive plan to protect the health of our guests, featuring designated, distanced seating; contactless transactions; and enhanced cleaning procedures.

Manage Your Trip Through Our Fan Portal

From ticketing to concessions and all the information on our health and safety protocols, we’ve built an easy-to-use website accessible through your mobile device.

Always a Great Fan Experience

The procedures we’ve added to create a safe viewing experience are consistent with the first-class fan experience we’ve always provided at Prudential Center, and that will remain unchanged

safety procedures

Our New Safety Plan

Procedures Based on Expert Guidance

Our plans to welcome back fans safely have been implemented based on health experts and the latest guidelines from the NHL, the CDC and the State of New Jersey.

Fully Trained Staff

We’ve added new cleaning equipment and procedures to be implemented before, during and after events, and our housekeeping team members have been trained to use this new equipment.

Safety Policy Training

All Prudential Center staff have been trained on our new safety policies and additional Guest Services Members will be on site to ensure compliance for our fans. Additionally, all staff are required to complete a symptom check prior to each shift.

enhanced cleaning

Our Enhanced Cleaning Plan

Cleaning & Disinfecting Procedures

We’ll be cleaning and disinfecting high-touch common areas before, during and after events tracking each area to ensure consistency. In addition, we’ve added touchless hand sanitizers throughout the arena and will be utilizing electrostatic sprayers and UV-C units in our cleaning processes.

Managing Air Quality

We have instituted an air quality improvement plan, in conjunction with outside engineers, to maximize air flow rates and filtration including utilizing MERV-13 filters.

cashless payments

Our Contactless Transactions

Prepay For Parking

Mobile ticket options are available for parking near Prudential Center at Parkmobile and

Enter With Mobile Ticketing

Prudential Center will exclusively utilize mobile ticketing, with our arena staff scanning tickets without contact to avoid direct interaction.

Purchase Concessions and Merchandise

Fans can order Devils gear and concessions items via their mobile device, with individually wrapped, single-serve menu options available for contactless pickup in sealed bags.


Keeping You Safe

New Hand Sanitizing Stations

We have more than 300 hand sanitizing stations throughout the arena for fan usage.

Social Distance Guidelines

We’ve designated distanced seating areas to be occupied solely by members of the same household, and our Guest Services Members will ensure proper social distancing in restrooms, at concession pickups and all areas throughout the arena.

Your Pledge To Us

Mask up

Be Responsible

Stay Safe Outside the Arena

Before traveling to Prudential Center, please follow all recommendations for regular hand washing and frequent hand sanitizing, wearing a mask and remaining socially distanced from those outside your immediate household.

Stay Home, If You Have To

If you are not feeling well, have a temperature, or have had close contact with an individual who has tested positive for COVID-19 we ask you to not travel to Prudential Center.

Stay Within the Guidelines

The CDC and the State of New Jersey have issued guidelines on circumstances in which it is necessary to quarantine or limit travel to and from specific areas. Please follow those guidelines.

Notify Us of Symptoms

If you are experiencing any COVID-19 related symptoms, exposure or diagnosis once inside the arena, please notify the Prudential Center staff.

Mask wearing

Masks Make a Difference

Wear a Mask

Protecting yourself and others at Prudential Center begins outside the arena. Please wear your mask throughout your trip if traveling by public transit, and from the time you exit your car if driving, as well as during the entirety of the event inside the arena.


Know Your Space

Stay in Your Neighborhood

Our seating plan has been designed to keep fans safe and socially distanced. You can make our seating plan effective by remaining in your designated neighborhood with those you have come to the game with.

Stay Socially Distant

If you have to leave your neighborhood to pick up concessions or visit the restroom, please follow our signage and instructions throughout the arena to remain properly socially distant from other guests.

Eat in Your Neighborhood

After picking up your concession items, please bring them back to your neighborhood seating area to enjoy. Do not eat on the concourse or in common areas throughout the arena.

The only exception is while fans are actively eating and drinking in their assigned seats.

Prudential Center

Plan Ahead

Stay on Schedule

To limit crowding upon entry, fans will be assigned a specific time and entrance to use. Please follow your schedule and have your mobile tickets ready when you approach your entrance.

Leave Bags at Home

Bags are not permitted inside of Prudential Center. The only exceptions are soft sided clutches/purses/wallets under 4” x 7” that do not have a shoulder strap or chain attached, and medical or childcare bags under 12” x 16” x 6”. Patrons with exceptions should enter at the Ford Tower or the Lafayette Street entrance and expect to have their bags X-rayed. Bags that do not meet these expectations must be returned to the guest’s vehicle or stored in a Prudential Center supplied locker at the guest’s expense. Lockers are located outside the Ford Tower and Lafayette Street entrances.

Health Screening

Be prepared to participate in a health screening when entering Prudential Center.

Follow the arrow

Follow Instructions

You Can Make Our Plan Work

We’ll be keeping you updated on our procedures through email, social media and our website, along with signage throughout the arena and our dedicated Guest Services Members. Please follow all instructions for your safety and others.

Look for Signage

Prudential Center has an abundance of directional and instructional signage to keep fans safe and informed. Please follow all instructions presented.

Elevator Usage

Elevators are only available to be used by guests with ADA needs and require that anyone accompanying those guests be part of their ticketed neighborhood.


Have Fun!

Welcome Back

We’re excited to have you back at Prudential Center. Enjoy the game!