A-Z Guide.

Accessible Seating

Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). To purchase accessible seating, visit ticketmaster.com or call (800) 745-3000. See our ADA Information page for more details.

Address and Directions

Prudential Center is located at 25 Lafayette Street, Newark, NJ 07102

See our Getting Here page for directions.

Animals

Trained and licensed service or guide animals are welcome at Prudential Center and may rest in the seating area of the individual with a disability, rather than in the aisle. All other animals are prohibited.

ATMs

There are four ATMs located throughout Prudential Center. The locations are as follows:

  • One in the Box Office Lobby
  • Two on the Main Concourse – Outside Sections 1 and 14
  • One on the Upper Concourse – Outside Section 129

Bag Check / Coat Check

Bags that cannot fit under a seat or inside a suite must be checked into the Guest Services Center located outside of Section 9 or 114. All bags are subject to security screening upon entry. Prudential Center does not provide coat check services. Guests are asked to plan accordingly.

Box Office and Tickets

For Prudential Center’s box office hours, see our Box Office page.

The Prudential Center Box Office is located inside the arena near the corner of Mulberry Street and Edison Place. Guests can enter from the corner of Mulberry Street and Edison Place, next to the Investors Bank Tower.

To purchase tickets online, visit prucenter.com/events or ticketmaster.com. To purchase tickets by phone, call Ticketmaster at 1-800-745-3000.

Camera Policy

For some events, small, non-professional cameras without an external flash or extendable lens may be brought into Prudential Center. Please note that for certain events, cameras may not be permitted. Video and audio equipment, GoPros, selfie sticks, professional cameras (with a lens of 2.5 inches or greater) and recording devices are strictly prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purpose without the express written consent of Prudential Center.

Cancelled/Postponed Events

On the rare occasion that a Prudential Center event is cancelled or postponed, please visit the specific event page at prucenter.com/events or email guestservices@prucenter.com for more information.

Children’s Admission Policy

Children over two years of age must have a ticket in order to gain entrance to Prudential Center. Children under two years may enter without a ticket but must sit on their parent’s or guardian’s lap. Please check the event’s ticket policies at the time of purchase as ticket policies vary per event.

Designated Driver Program

During New Jersey Devils games and Seton Hall games, the “Designated Driver” program registration table will be located on the Main Concourse outside of Club Lounge East near Section 17. Guests who sign up to become a designated driver will receive a coupon for a free soft drink and will be entered into a raffle for a prize pack.

Door Times

Arena doors will open approximately 60-90 minutes prior to the start of an event but times may vary per event. Please check the event page on prucenter.com to see when doors open for each specific event.

Starting with the Devils’ game vs. the Flyers on Thursday, Dec. 22 and moving forward with all remaining games this season, doors to Prudential Center will open 90-minutes prior to puck drop. This includes VIP East, VIP West, Suites, Platinum Lounge and Loge Boxes. For Restaurant tickets holders and Restaurant reservations, you are able to enter two-hours prior to each game.

Emergencies and Evacuation

In the event that a guest needs emergency attention, notify the nearest security guard, usher, ticket taker or go to a Guest Services Center located on the concourse near Sections 9 and 114.

In the event of an emergency evacuation, follow the direction of Prudential Center representatives to exit the arena in a safe manner. Upon arrival to Prudential Center, all guests should take a moment to find the exits that are nearest to their seats.

Entrances

There are four main entrances to Prudential Center:

  • The Investors Bank Tower on the northeast corner of Prudential Center at Mulberry Street and Edison Place.
  • The Lafayette Tower on the southeast corner of Prudential Center at Mulberry Street and Lafayette Street.
  • The Lafayette Street Entrance on the south side of Prudential Center.
  • The Skybridge connecting Parking Deck presented by Jeep© (Yellow Lot 10) to Prudential Center and is accessible by going to Level 4 of the Parking Deck.

There are two VIP entrances to Prudential Center:

  • Infiniti VIP East near the northeast corner of Prudential Center on Mulberry Street.
  • VIP West on the west side of Prudential Center on Devils Way.

Experience Upgrades

Prudential Center guests may use the Official New Jersey Devils App on their iOS or Android mobile device for possible seat and experience upgrades during New Jersey Devils games. Guests can see available upgrades by tapping “Upgrade My Seats” from the app's “More“ menu, entering their information, and then tapping “Show me the goods”. After completing the purchasing process for an upgrade, guests must show the confirmation on their device to an usher for validation and access to their new seat location. For more information, visit a Guest Services Center near Section 9 or 114

Download the app on the Apple App Store and Google Play

Family Restrooms

Prudential Center has seven Family Restrooms located throughout the arena.

  • Main Concourse – Outside Sections 5, 12, and 22
  • Infiniti Suite Level 1 – Outside Suite 120 and 127
  • Suite Level 2 – Outside Suite 216
  • Upper Concourse – Outside Sections 110, 115 and 127

Food and Beverages

Guests may NOT bring their own food and/or beverages to any Prudential Center event.

Legends Hospitality offers a variety of concession stands and food options located on the Main Concourse, Suite Levels, and Upper Concourse. We are proud to offer gluten free food options near Section 5 and kosher options near Section 17. Kosher stands are closed on Friday, Saturday, and any observed holiday. Guests with specific/special dietary needs due to medical conditions or religious requirements should call Guest Services at (973) 757-6000 or email guestservices@prucenter.com prior to attending the event.

The Restaurant at Prudential Center is open for New Jersey Devils games and certain other events. For Restaurant hours, information, and reservations please call 973-757-6990. Reservations can also be made online via OpenTable.

First Aid Stations

First Aid Stations are located on the Main Concourse and the Upper Concourse.

  • Main Concourse – Outside of Club Lounge West at Section 8
  • Upper Concourse – Outside Section 115

During events the First Aid Stations are staffed by paramedics. If for any reason you are unable to make it to a First Aid Station, please summon a Guest Services or Security representative and they will alert a paramedic.

Guest Services

Guest Services Centers are available to answer questions, collect lost and found, provide Assisted Listening Devices and wheelchair escort services and provide special assistance to guests. There are two Guest Services Centers:

  • Main Concourse – Outside of Club Lounge West at Section 9
  • Upper Concourse – Outside Section 114

Lost and Found

Lost and Found is located at the Guest Services Center outside Sections 9 and 114. All Lost and Found items will be held for one week and then will be donated to local charities. For further information, please call Guest Services at 973-757-6000 or email guestservices@prucenter.com.

Mass Transit

Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus. Newark Penn Station is located a short two blocks east of the arena. To exit Prudential Center towards Newark Penn Station, use the Investors Bank Tower by heading to the northeast corner of Prudential Center near Sections 20-22, 130-133 or 231-233. To access public transit buses to Broad Street Station, exit onto Edison Place or Lafayette Street and go ½ block west to Broad Street. For more information or to plan a trip, visit njtransit.com/prudentialcenter, pathrail.com or amtrak.com.

Media Credentials

To request media credentials, contact the appropriate media relations department. See our Media Information page for details.

Merchandise

The Devils Den Team Store operated by Fanatics is located near the Prudential Center Box Office on the corner of Mulberry Street and Edison Place. The Devils Devils Den is open Monday – Friday, from 11 a.m. – 4 p.m. and has extended hours on game nights.

In addition, on game nights, there are additional team stores located inside Prudential Center at the following locations:

  • Kids Store located at Section 16
  • Jersey Zone located at Section 22
  • 47 Brand located at Section 7
  • Devils Den at Section 104
  • Devils Den at Section 114

Parking

There are several parking facilities within close proximity to Prudential Center. Guests can purchase guaranteed, pre-paid parking for events at Prudential Center through Parkmobile Reservations.

To purchase pre-paid parking, guests must visit Parkmobile Reservations to select a date and a parking location. Once purchased, a Parking Pass will be emailed with detailed directions to the selected parking lot. Each lot is within walking distance of Prudential Center. Pre-paid parking is available on a first-come, first-served basis and all parking spaces are limited. There are no refunds or exchanges. Each Parking Pass is only valid for the date and event shown on the pass. Guests must present their valid Parking Pass at the designated parking area in order to gain access.

Player Entry

Due to the new player entrance to the ice, fans entering and exiting the Platinum Lounge via the VIP West entrance will be asked to wait momentarily by a security guard to allow the players to enter and exit the ice. Pregame stop times are approximately 41 minutes, 14 minutes and 5 minutes before puck drop. Fans will also be asked to wait immediately before and after the second and third periods.

Prohibited Items*

For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the arena with prohibited items, the items will be confiscated, and the guest may be ejected from the facility.

The following items are not permitted at Prudential Center:

  • Aerosol Cans
  • Animals / Pets (except service animals)
  • Audio / Video Equipment
  • Balloons and Beach Balls
  • Cans, Bottles, Glass or Other Beverage Containers
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Illegal Drugs
  • Large Bags and Purses
  • Laser Pens and Pointers
  • Noisemaking Devices (i.e. Whistles, Air Horns, Drums, Horns, Vuvuzelas)
  • Outside Food and Beverage
  • Professional Photography Equipment
  • Selfie Sticks and GoPros
  • Poles to Display Banners, Flags, etc.
  • Skateboards and/or Rollerblades
  • Un-approved Pamphlets, Handouts, Advertisements, etc.
  • Weapons (i.e. Knives, Pepper Spray, Tear Gas, Handcuffs, Stun Guns, etc.)
  • Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management

*This list is subject to change at the discretion of Prudential Center Management.

Re-Entry

Prudential Center has a NO RE-ENTRY policy during events, with certain exceptions, such as a medical necessity. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Please ask the nearest Guest Services or Security representative to speak with a Guest Services Supervisor.

Scoreboard Announcements

Celebrate a birthday by displaying your special someone's name on Prudential Center’s scoreboard during the Happy Birthday Wishes presented by Calandra’s Bakery in the second intermission. This opportunity is free for Devils Members and can be reserved for a $50 donation to Devils Care for non-Devils Members. For more information, visit newjerseydevils.com/birthday.

The Prudential Center scoreboard is generally not used during concerts. The scoreboard is only used for announcements pertaining to the concert. Other screens are brought by the tour and are preprogrammed for their use.

Seating Information

For guests sitting in a section and facing the event floor, Seat No. 1 will be to the right hand side of that row. For concerts and events with floor seating, the seating chart varies. For more information, call Guest Services at 973-757-6000 or email Guest Services for more information.

The number of seats in each row and the number of rows varies according to each event. Most sections on the Main Concourse sections have rows of 20-24 seats. Sections on the Upper Concourse have 9-14 rows.

Security Screening

All patrons are subject to a bag search and security check. Guests should plan on passing through magnetometers and/or hand wand screening before each event and allow for this in planning their arrival time for events.

Signs and Banners

Signs and banners may be permitted at certain events if they do not block the view of other guests. Any signs or banners must be appropriate and are subject to approval of Prudential Center Management.

Smoking Policy

Prudential Center is a smoke and tobacco-free arena, including electronic cigarettes. This policy includes all indoor and outdoor areas within 25 feet from all entrances and exits of the arena. Smoking is also prohibited in previously designated smoking areas, including Prudential Center balconies and Championship Plaza.

Strollers

Small, fold-up umbrella strollers are permitted in Prudential Center. Fold-up strollers should be stored under a seat. Strollers that cannot fit under a seat will not be permitted in the arena but guests may check strollers at the Guest Services Centers near Sections 9 and 114.

Texting Service

Prudential Center provides guests with an in-game texting service, allowing guests to text issues to Prudential Center Management anonymously and discretely without having to leave the comfort of their seats. Guests may text 507.PC.GUEST (507.724.8378) and a team member will respond accordingly. Standard data fees and text messaging rates may apply based on your plan with your mobile phone carrier.

Wheelchair Escorts

Complimentary wheelchair escorts are available for all events at Prudential Center. Guests should alert a Guest Services representative when they arrive at the arena that they would like a wheelchair escort to their seat and a Guest Services representative will provide that assistance.

Please be aware that our staff do not remain with guests during the event, nor may guests remain in any arena-owned wheelchair during the event.

Will Call

Will Call windows are located at the Prudential Center Box Office. Accessible via the entrance on Edison Place next to the Investors Bank Tower. To pick up will call tickets, guests must present a valid photo ID. It is also recommended that guests bring the credit card used to purchase the tickets. For most events, Will Call will open 3 hours prior to show time.

Prudential Center Group Events

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