Our Family

A-Z Guide

Make the most out of your visit to the Prudential Center in Newark, New Jersey. Plan ahead to ensure a seamless experience so you can watch puck drop or concert opener with no distractions! Learn about our bag policy, door times, and much more. Our frequently asked question guide is here to help, buy tickets today!


  • Accessible Seating

    Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). To purchase accessible seating, visit ticketmaster.com or call the dedicated number for ADA purchases 800-877-7575. See our ADA Information page for more details.

  • Address and Directions

    Prudential Center is located at 25 Lafayette Street, Newark, NJ 07102. See our Plan Your Visit page for directions and mass transit information.

  • Animals

    Trained and licensed service or guide animals are welcome at Prudential Center and may rest in the seating area of the individual with a disability, rather than in the aisle. All other animals are prohibited.

  • ATMs

    There are 2 ATMs located throughout Prudential Center. The locations are as follows:
    One at the RWJBarnabas Hockey House , One on the Main Concourse – Outside Sections 6

  • Bag Policy

    Bags up to 12"x14" are permitted inside Prudential Center. Backpacks of all sizes however, are not permitted into the arena.

    Bag(s) larger than 12" X 14", are not permitted, with the exception of childcare or medical bags.

    Permissible larger bags will be X-rayed.

    All bags are subject to search by Prudential Center security team members at each point of entry.

    Bags that do not meet these expectations must be returned to the guest’s vehicle or stored in a Prudential Center supplied locker at the guest’s expense. Lockers are located outside the M&M's Tower and Lafayette Street entrances.

  • Ticketmaster Box Office and Tickets

    Monday - Friday: 11am - 5pm
    The Ticketmaster Box Office is closed on Saturday & Sunday
    (with the exception of an event on a Saturday or Sunday, then the box office opens at 11am)

  • Camera Policy

    For some events, small, non-professional cameras without an external flash or extendable lens may be brought into Prudential Center. Please note that for certain events, cameras may not be permitted. Video and audio equipment, GoPros, selfie sticks, professional cameras (with a lens of 2.5 inches or greater) and recording devices are strictly prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purpose without the express written consent of Prudential Center.

  • Cancelled/Postponed Events

    On the rare occasion that a Prudential Center event is cancelled or postponed, please visit the specific event page at prucenter.com/events or email guestservices@prucenter.com for more information.

  • Children’s Admission Policy

    Children over two years of age must have a ticket in order to gain entrance to Prudential Center. Children under two years may enter without a ticket but must sit on their parent’s or guardian’s lap. Please check the event’s ticket policies at the time of purchase as ticket policies vary per event.

  • Door Times

    Arena doors will open approximately 60-90 minutes prior to the start of an event but times may vary per event. Please check the event page on prucenter.com to see when doors open for each specific event.

  • Emergencies and Evacuation

    In the event that a guest needs emergency attention, notify the nearest security guard, usher, ticket taker or go to a Guest Services Center located on the concourse near Sections 9 and 114.
    In the event of an emergency evacuation, follow the direction of Prudential Center representatives to exit the arena in a safe manner. Upon arrival to Prudential Center, all guests should take a moment to find the exits that are nearest to their seats.

  • Entrances

    There are four main entrances to Prudential Center:

    • The Citizens Tower on the northeast corner of Prudential Center at Mulberry Street and Edison Place.
    • The M&M's Tower on the southeast corner of Prudential Center at Mulberry Street and Lafayette Street.
    • The Lafayette Street Entrance on the south side of Prudential Center.
    • The Hyundai Skybridge connecting the Hyundai Parking Deck (Yellow Lot 10) to Prudential Center and is accessible by going to Level 4 of the Parking Deck.

    There are two VIP entrances to Prudential Center:

    • BMW VIP East near the northeast corner of Prudential Center on Mulberry Street.
    • VIP West on the west side of Prudential Center on Devils Way.
  • Family Restrooms

    Prudential Center has seven Family Restrooms located throughout the arena.

    • Main Concourse – Outside Sections 5, 12, and 22
    • Suite Level 1 – Outside Suite 120 and 127
    • Suite Level 2 – Outside Suite 216
    • New Jersey Lottery Upper Concourse – Outside Sections 110, 115 and 127
  • Food and Beverages

    New: Guests may NOT bring their own food and/or beverages to any Prudential Center event.
    Legends Hospitality offers a variety of concession stands and food options throughout the arena. At this time fans have the option to order through their mobile device for a contactless experience www.prucenter.com/safety-concessions or at open concessions stands for the tradition concession stand experience.

    Guests with specific/special dietary needs due to medical conditions or religious requirements should call Guest Services at (973) 757-6000 or email guestservices@prucenter.com prior to attending the event.

  • First Aid Stations

    First Aid Stations are located on the Main Concourse and the Upper Concourse.

    • Main Concourse – Outside of Club Lounge West at Section 8
    • New Jersey Lottery Upper Concourse – Outside Section 115

    During events the First Aid Stations are staffed by paramedics. If for any reason you are unable to make it to a First Aid Station, please summon a Guest Services or Security representative and they will alert a paramedic.

  • Guest Services

    Guest Services Centers are available to answer questions, collect lost and found, provide Assisted Listening Devices and wheelchair escort services and provide special assistance to guests. There are two Guest Services Centers:

    • Main Concourse – Outside of Club Lounge West at Section 9
    • New Jersey Lottery Upper Concourse – Outside Section 114
  • Lost and Found

    Lost and Found is located at the Guest Services Center outside Sections 9 and 114. All Lost and Found items will be held for two weeks and then will be donated to local charities. For further information, please call Guest Services at 973-757-6000 or email guestservices@prucenter.com.

  • Mass Transit

    Prudential Center is easily accessible by NJ Transit trains, PATH, Amtrak, Light Rail and Bus. Newark Penn Station is located a short two blocks east of the arena. To exit Prudential Center towards Newark Penn Station, use the Citizens Tower by heading to the northeast corner of Prudential Center near Sections 20-22, 130-133 or 231-233. To access public transit buses to Broad Street Station, exit onto Edison Place or Lafayette Street and go ½ block west to Broad Street. For more information or to plan a trip, visit njtransit.com/prudentialcenter, pathrail.com or amtrak.com.

  • Media Credentials

    To request media credentials, contact the appropriate media relations department. See our Media Information page for details.

  • Merchandise

    The Devils Den Team Store operated by Fanatics is located near the Prudential Center Box Office on the corner of Mulberry Street and Edison Place. The Devils Devils Den is open Monday – Friday, from 11 a.m. – 4 p.m. and has extended hours on game nights.
    In addition, on game nights, there are additional team stores located inside Prudential Center at the following locations:

    • Kids Store located at Section 16
    • Jersey Zone located at Section 22
    • 47 Brand located at Section 7
    • Devils Den at Section 104
    • Devils Den at Section 114
  • Nursing Mothers

    Prudential Center is proud to have a private place for nursing guests. Please visit Guest Services behind section 9 to access the Mamava nursing pod located on the Suite Level. To help better prepare, we suggest downloading the Mamava app, located in the App store by searching “Mamava”

  • Parking

    There are several parking facilities within close proximity to Prudential Center. Guests can purchase guaranteed, pre-paid parking for events at Prudential Center through Click and Park’ Reservations.
    To purchase pre-paid parking, guests must visit Click and Park Reservations to select a date and a parking location. Once purchased, a Parking Pass will be emailed with detailed directions to the selected parking lot. Each lot is within walking distance of Prudential Center. Pre-paid parking is available on a first-come, first-served basis and all parking spaces are limited. There are no refunds or exchanges. Each Parking Pass is only valid for the date and event shown on the pass. Guests must present their valid Parking Pass at the designated parking area in order to gain access.

  • Player Entry

    Due to the new player entrance to the ice, fans entering and exiting the M Lounge by BMW via the VIP West entrance will be asked to wait momentarily by a security guard to allow the players to enter and exit the ice. Pregame stop times are approximately 41 minutes, 14 minutes and 5 minutes before puck drop. Fans will also be asked to wait immediately before and after the second and third periods.

  • Prohibited Items

    For safety reasons, guests are refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the arena with prohibited items, the items may be confiscated, and the guest may be ejected from the facility.

    The following items are not permitted at Prudential Center:

    • Weapons (e.g. ,Firearms, Guns, Knives, Bats, Brass Knuckles, Black Jacks, Billy Clubs, Night Sticks, Spikes, Handcuffs, Stun Guns, etc.)
    • All Electronic Devices with the Exception of Cell Phones and Non-Professional Cameras
    • Aerosol Cans, Self Defense Sprays, Hazardous Substances and Chemicals (e.g., Pepper Spray, Mace Tear Gas, Lighter Fluid)
    • Tools, Razor Blades, Box Cutters and Scissors
    • Animals / Pets (except service animals)
    • Audio / Video Equipment
    • Projectiles (e.g., Frisbees, Balloons and Beach Balls)
    • Backpacks of Any Size
    • Bags or Purses Over 12"x14"Inches in Size (with the exception of childcare or medical bags)
    • Cans, Bottles, Glass or Other Beverage Containers
    • Chains, Studded Bracelets, etc.
    • Coolers or Ice Chests
    • Hard Sided Bags of Any Size
    • Alcohol, Illegal Drugs or Paraphernalia
    • Laser Pens and Pointers
    • Noisemaking Devices (e.g., Whistles, Air Horns, Drums, Horns, Vuvuzelas)
    • Outside Food and Beverage
    • Professional Photography Equipment
    • Drones (UAS Unmanned Aircraft Systems) or other aircraft
    • Explosives, Fireworks and Ammunition
    • Selfie Sticks, Tripods and GoPros
    • Poles to Display Banners, Flags, etc.
    • Signs with wires, lights, and/or batteries
    • Un-approved Pamphlets, Handouts, Advertisements, etc.
    • Skateboards, Hoverboards and/or Rollerblades
    • Packages of Any Kind
    • Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management

    *This list is subject to change at the discretion of Prudential Center Management.

  • Re-Entry

    Prudential Center has a NO RE-ENTRY policy during events, with certain exceptions, such as a medical necessity. In these cases, the guest must coordinate with a Guest Services Supervisor before exiting the arena. Please ask the nearest Guest Services or Security representative to speak with a Guest Services Supervisor.

  • Scoreboard Announcements

    Celebrate a birthday by displaying your special someone's name on Prudential Center’s scoreboard during the Happy Birthday Wishes presented by Calandra’s Bakery in the second intermission. This opportunity is free for Devils Members and can be reserved for a $50 donation to Devils Care for non-Devils Members. For more information, visit newjerseydevils.com/birthday.
    The Prudential Center scoreboard is generally not used during concerts. The scoreboard is only used for announcements pertaining to the concert. Other screens are brought by the tour and are preprogrammed for their use.

  • Seating Information

    For guests sitting in a section and facing the event floor, Seat No. 1 will be to the right hand side of that row. For concerts and events with floor seating, the seating chart varies. For more information, call Guest Services at 973-757-6000 or email Guest Services for more information.
    The number of seats in each row and the number of rows varies according to each event. Most sections on the Main Concourse sections have rows of 20-24 seats. Sections on the Upper Concourse have 9-14 rows.

  • Security Screening

    New: All patrons are subject to a security check. Guests should plan on passing through magnetometers and/or hand wand screening before each event and allow for this in planning their arrival time for events. Bags are not permitted in Prudential Center at this time. Visit prucenter.com/safety for details on exceptions for medical and childcare needs.

  • Sensory Processing Needs

    Prudential Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory processing needs. We are happy to offer the following resources and accommodations below to our guests.

    Sensory Bags
    Sensory bags containing special KCVIP badges, fidget toys, noise cancelling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Booths located behind Section 9 and 114.
    Weighted Lap PadsWeighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Booths located at Section 9 and 114.

    Social Story
    A social story to assist with your Prudential Center visit. Click here for Prudential Center Social Story

    KultureCity All-Inclusive App
    Download the KultureCity All-Inclusive App to help you further with your visit to Prudential Center.

  • Signs and Banners

    Signs, banners, posters and flags must meet the following qualifications:

    • Item cannot not be larger than 14” X 14”
    • Item cannot disrupt the experience or obstruct the view of a guest
    • Item cannot be attached to a stick or pole
    • Item cannot contain wires, lights, and/or batteries
    • Item must be related to the event and cannot be offensive, derogatory, political, or commercial in nature (as determined by Prudential Center)
    • Item cannot be hung, taped, or draped over any part of the building

    This policy is subject to changed based on Prudential Center discretion and without notice.

  • Sign Language Interpreters

    Prudential Center is pleased to provide signed performances for our hearing-impaired guests for certain events. Patrons requiring sign language interpretation services for any event at Prudential Center, should complete the ASL Interpreter Request Form 3 weeks in advance of the requested event, although we will do our best to accommodate requests received within 3 weeks of the event. Please contact our Guest Services Department at guestservices@prucenter.com for any additional questions.

  • Smoking Policy

    Prudential Center is a smoke and tobacco-free arena, including electronic cigarettes. This policy includes all indoor and outdoor areas within 25 feet from all entrances and exits of the arena. Smoking is also prohibited in previously designated smoking areas, including Prudential Center balconies and Championship Plaza.

  • Storage Lockers

    Prudential Center is able to store prohibited bags in storage lockers located outside M&M's Tower and Lafayette Lobby Entrance (25 Lafayette Street, Newark NJ). These lockers range in price from $8 to $10. Stored items are subject to a security screening prior to being placed in a locker and must be collected at the end of the event.

  • Strollers

    Small, fold-up umbrella strollers are permitted in Prudential Center. Fold-up strollers should be stored under a seat. Strollers that cannot fit under a seat will not be permitted in the arena but guests may check strollers at the Guest Services Centers near Sections 9 and 114.

  • Texting Service

    Prudential Center provides guests with an in-game texting service, allowing guests to text issues to Prudential Center Management anonymously and discretely without having to leave the comfort of their seats. Guests may text 507.PC.GUEST (507.724.8378) and a team member will respond accordingly. Standard data fees and text messaging rates may apply based on your plan with your mobile phone carrier.

  • Umbrellas

    Umbrellas are permitted inside Prudential Center. Umbrellas must always remain closed inside the arena and may not have a pointed end. Umbrellas must be stored in a way that does not impact other guests’ view and experience of the event. Prudential center retains the rights to decide if an umbrella is deemed dangerous and is thus prohibited from being brought into the arena.

  • Warm-up Policy

    All ticket holders are welcome to watch warm-ups for all Devils hockey games from the time doors open through the end of warmups (approximately 20 minutes prior to puck drop.)


    Guests are permitted to watch from their ticketed section or if they do not have a ticket on the main concourse and would like to watch, they may watch from the first 6 rows of sections 2-4 (2,3,and 4) and 12-14  (12, 13, and 14) if the seat is not occupied by the actual ticket holder. 


    Please note that all guests that are not watching from these rows and areas, will be asked to show their ticket to remain in the section.

  • Wheelchair Escorts

    Complimentary wheelchair escorts are available for all events at Prudential Center. Guests should alert a Guest Services representative when they arrive at the arena that they would like a wheelchair escort to their seat and a Guest Services representative will provide that assistance.
    Please be aware that our staff do not remain with guests during the event, nor may guests remain in any arena-owned wheelchair during the event.

  • Will Call

    Will Call windows are located at the Ticketmaster Box Office at Prudential Center. Accessible via the entrance on Edison Place next to the Citizens Tower. To pick up will call tickets, guests must present a valid photo ID. It is also recommended that guests bring the credit card used to purchase the tickets. For most events, Will Call will open 3 hours prior to show time.

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