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All guests are subject to a security screening prior to entering Prudential Center. For safety reasons the arena prohibits certain items from entering facility. Guests in possession of prohibited items will be denied entry or the items will be confiscated and not returned to the guest. In the event an illegal item is discovered, security staff will immediately notify the local law enforcement personnel detailed to the event. If a guest is found to have a prohibited item while inside the arena the item will be confiscated and the guest is subject to an official ejection.

Prohibited Items Include

  • Weapons (e.g. ,Firearms, Guns, Knives, Bats, Brass Knuckles, Black Jacks, Billy Clubs, Night Sticks, Spikes, Handcuffs, Stun Guns, etc.)
  • All Electronic Devices with the Exception of Cell Phones and Non-Professional Cameras
  • Aerosol Cans, Self Defense Sprays, Hazardous Substances and Chemicals (e.g., Pepper Spray, Mace Tear Gas, Lighter Fluid)
  • Tools, Razor Blades, Box Cutters and Scissors
  • Animals / Pets (except service animals)
  • Audio / Video Equipment
  • Projectiles (e.g., Frisbees, Balloons and Beach Balls)
  • Backpacks of Any Size
  • Bags or Purses Over 12"x14"Inches in Size (with the exception of childcare or medical bags)
  • Cans, Bottles, Glass or Other Beverage Containers
  • Chains, Studded Bracelets, etc.
  • Coolers or Ice Chests
  • Hard Sided Bags of Any Size
  • Alcohol, Illegal Drugs or Paraphernalia
  • Laser Pens and Pointers
  • Noisemaking Devices (e.g., Whistles, Air Horns, Drums, Horns, Vuvuzelas)
  • Outside Food and Beverage
  • Professional Photography Equipment
  • Drones (UAS Unmanned Aircraft Systems) or other aircraft
  • Explosives, Fireworks and Ammunition
  • Selfie Sticks, Tripods and GoPros
  • Poles to Display Banners, Flags, etc.
  • Signs with wires, lights, and/or batteries
  • Un-approved Pamphlets, Handouts, Advertisements, etc.
  • Skateboards, Hoverboards and/or Rollerblades
  • Packages of Any Kind
  • Any Other Item Deemed to be Inappropriate or Dangerous by Prudential Center Management

*This list is subject to change at the discretion of Prudential Center Management.

Guest Code Of Conduct

Prudential Center is committed to creating a safe and comfortable environment and enjoyable entertainment experience. Guests have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena personnel. The performers and arena personnel have the same rights. Accordingly, guests are responsible for their own conduct.

The following standards have been established with respect to guest conduct:

  • Guests are entitled to enjoy the event experience free from disruptive or inconsiderate behaviors or unruly actions.
  • Guests may not interfere with the event and/or performers in any manner.
  • Guests shall refrain from using abusive language or obscene gestures.
  • Guests may not engage in fighting, throwing objects or other behavior deemed detrimental to the experience of other guests and those who engage in any of these actions will immediately be ejected from the event.
  • Guests are encouraged to report inappropriate behavior to arena personnel in person or via the Guest Services text line (507-PC-GUEST)
  • Guests who choose to consume alcohol must do so in a legal and responsible manner, in compliance with any applicable arena policies.
  • Guests shall comply with requests from arena personnel regarding arena operational and emergency procedures.
  • Guests may not engage in unauthorized commercial activity while on arena property.
  • Violation of the Code of Conduct or any other applicable arena policies may result in eviction from the arena without a ticket refund and, if applicable, revocation of ticket memberships or termination of premium seating license agreements.
    • Prudential Center thanks you for adhering to the provisions of the Guest Code of Conduct.

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The Prudential Center trademark and logos are used under license from The Prudential Insurance Company of America, a subsidiary of Prudential Financial, Inc., headquartered in the USA, neither of which is affiliated with Prudential plc, a company headquartered in the United Kingdom.

If you are having problems using this website, including problems accessing any portion of this site using screen reader technology, please call 973-757-6000 or email guestservices@prucenter.com for assistance.

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