Carlos Vives

Guests wishing to transfer tickets must log into their Ticketmaster account and manage transfers from there.

Guests with general admission tickets may begin lineup at 8:00AM on the show day. The general admission line will being at the Citizens Tower on the corner of Mulberry St. and Edison Place.

Bags up to 12"x14" are permitted inside Prudential Center. Anything larger, including backpacks, are not permitted, with the exception of childcare or medical bags. Permissible larger bags will be X-rayed. All bags are subject to search by Prudential Center security team members at each point of entry. Bags that do not meet these expectations must be returned to the guest’s vehicle or stored in a Prudential Center supplied locker at the guest’s expense. Lockers are located outside the Ford Tower and Lafayette Street entrances.

Small necklaces/chain jewelry is permitted for this event.

Small, non-professional cameras without an external flash or extendable lens may be brought into Prudential Center. Video and audio equipment, GoPros, selfie sticks, professional cameras (with a lens of 2.5 inches or greater) and recording devices are strictly prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purpose without the express written consent of Prudential Center.